Privacy Policy

GENERAL PROVISIONS

The security of personal data is important to us. It is for this reason that we constantly improve the level of protection and ensure that our conduct is in compliance with the RODO (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC).

The privacy policy contains the most important information about the rules of processing personal data by us, as well as about cookies used by the service.

ADMINISTRATOR DATA

The administrator of your personal data is Dialogue Contact spółka z ograniczoną odpowiedzialnością, UL. STANISŁAWA TACZAKA 24 /103 61-819 Poznań, registered in the register of entrepreneurs kept by the District Court Poznań-Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS: 0001069200, REGON: 526944082, NIP: 7831891689.

Contact details of the Data Protection Inspector: iodo@dialoguecontact.pl.

How to contact the Administrator?

a) Postal address: Dialogue Contact sp. z o.o., UL. STANISŁAWA TACZAKA 24 /103 61-819 Poznań.

b) e-mail: kontakt@dialoguecontact.pl.

SCOPE OF PERSONAL DATA PROCESSED

The Administrator processes your personal data:

(a) provided in the course of a telephone call (when you give your consent);

b) related to the use of the site, including those stored in cookies;

c) related to the use of the contact form.

The scope of personal data processed by the Administrator varies and depends on which services you use, as well as on the consents you have given.

PURPOSE AND LEGAL BASIS OF PERSONAL DATA PROCESSING

Your personal data will be processed by the Controller for the following purposes:

(a) to perform a contract to which the data subject is a party, or to take action at the request of the data subject prior to entering into a contract, in particular – to enable the use of services which will be related to the performance of a contract for the provision of services by electronic means (Article 6(1)(b) RODO);

b) to fulfill the Administrator’s obligations indicated by law (Art. 6.1.c RODO);

c) fulfillment of the Administrator’s legitimate interests, in particular – to assert or defend against possible claims (Article 6(1)(f) RODO).

In other cases – data will be processed on the basis of the consent granted (Article 6(1)(a) RODO), in particular – consent to process personal data for marketing purposes. The scope and purpose of the granted consent will be indicated in its content.

DATA RETENTION PERIOD

The period of processing your personal data depends on the purpose for which they are processed and the legal basis for processing, namely:

a) the period for which consent has been given, if consent has not been given for a predetermined period – until it is withdrawn;

b) the time necessary to perform the contract, in particular – the period of providing services by the Administrator for your benefit – until the termination of the contract for the provision of electronic services;

c) in the case of considering complaints, reports, notifications – for 1 year after the completion of considering the complaint, report, or completion of the matter with the complaint;

Please confirm – this should be correlated with Annex 8 in the GDPR documentation. How does it work in practice?

d) the expiry of the period indicated by the legal provisions regarding the storage of specific documentation or the need to fulfill legal obligations incumbent on the Administrator;

e) the period necessary to defend the rights of the Administrator or the rights of third parties, including for the purpose of asserting claims or protection against them, on the basis of universally binding legal provisions, taking into account the limitation periods for claims;

f) in the case of processing for marketing purposes – in the case of processing data based on a legitimate interest – the period of validity of the contract or until objection to such processing is made, depending on which of these events occurs earlier, whereas in the case of processing data based on consent – until it is withdrawn;

g) in order to fulfill the accountability principle, i.e. to prove compliance with the provisions on the processing of personal data, they will be stored for the period for which the Administrator is obliged to keep the data or documents containing them to document compliance with legal requirements and enable their control by public authorities.

After the expiry of the latest of the above-mentioned deadlines, your personal data will be permanently deleted by the Administrator.

RECIPIENTS OF PERSONAL DATA

We may transfer your personal data to:

(a) entities providing technical and IT support;

b) to persons cooperating with the Administrator on the basis of civil law contracts, supporting the day-to-day operation of the Administrator’s activities;

c) entities cooperating in legal, tax, accounting services;

d) providers of electronic mail service*;

e) providers of software of an office nature;

f) cooperating entities that also make telephone calls – based on your appropriate consent;

g) entities or bodies authorized by law to obtain from the Administrator your data or to process them, as well as entities to which the transfer of data will be necessary in order to protect the rights of the Administrator or third parties, including in order to assert claims or protect against them.

* In the aforementioned case, there is a transfer of data outside the European Economic Area. In this case, the appropriate level of protection of your data, including the use of appropriate safeguards, is ensured by the participation of the above-mentioned entities in the Data Privacy Framework program, established by an executive decision of the European Commission. These are rules that guarantee an appropriate level of privacy protection.

REFUSAL TO PROVIDE PERSONAL DATA

Your provision of personal data is voluntary – you do not have to provide it. However, please note that refusal to provide them may lead to the inability to use the site or some of its functionalities. Refusal to provide data will lead to the inability to fulfill the purposes indicated herein.

WYCOWITHDRAWAL OF CONSENT

At any time you may exercise your right to withdraw your consent to the processing of personal data. The withdrawal of consent will not affect the lawfulness of data processing that was performed on the basis of the consent given before its withdrawal. Withdrawal of consent will have the effect that the Administrator will not be able to process your personal data for the purposes that required its consent or for the performance of which consent was given. Withdrawal of consent can be done by making a statement to this effect by contacting us by email or in writing.

RIGHTS RELATED TO THE PROCESSING OF PERSONAL DATA

In connection with the processing of your data, you have a number of rights, which are listed below. Please note that you can exercise them using the contact route indicated in this document. These are:

(a) the right to access your data and to receive a copy of it (indicated in Article 15 of the RODO, or, if applicable, Article 13(1)(f) of the RODO);

(b) the right to rectify (amend) your personal data (indicated in Article 16 RODO);

(d) the right to restrict the processing of your personal data (indicated in Article 18 RODO);

(e) the right to data portability to another controller (indicated in Article 20 RODO),

(f) the right to object to processing:

– on grounds related to your particular situation against the processing of personal data concerning you based on Article 6(1)(f) (i.e. processing based on the legitimate interest of the controller, including profiling under these provisions (indicated in Article 21(1) RODO);

– if personal data is processed for the purposes of direct marketing (including profiling) – to the extent that the processing is related to such direct marketing (indicated in Article 21(2) RODO).

In order to exercise the above rights, contact the Administrator.

If you consider that your data is being processed in violation of the regulations, you can file a complaint with the competent supervisory authority.

COOKIES” FILES

The website uses so-called “cookies”

These files are stored in the memory of your device, however, they do not cause changes in the configuration or installed software.

The purpose of storing the aforementioned files is only to enable proper operation of the site – i.e. they are necessary for the functioning of the site.

The Administrator generally uses the following two types of Cookies, i.e. session cookies and persistent cookies:

(a) session cookies are temporary files stored on your terminal equipment until you log out, leave the site or turn off the software providing access to the site;

b) permanent cookies are stored on your end device for the time specified in the parameters of these files or until they are deleted.

You have the ability to change your cookie settings at any time. For details, please refer to the settings of the Internet browser you are using.

Name	Validity period	Function
wordpress_test_cookie	Session duration	Verify that the browser supports cookies
wordpress_logged_in_{hash}	Session duration	Verification that the user is logged in

For more information, depending on your browser, go to:

(a) Firefox: http://support.mozilla.org/pl/kb/ciasteczka;

(b) Chrome: http://support.google.com/chrome/bin/answer.py?hl=pl&answer=95647;

(d) Safari: https://support.apple.com/pl-pl/guide/safari/sfri11471/mac;

(e) Microsoft Edge: https://support.microsoft.com/pl-pl/windows/program-microsoft-edge-i-przegl%C4%85danie-danych-a-prywatno%C5%9B%C4%87-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd.

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